Frequently Asked Questions

Frequently Asked Questions

Answers to Common Questions

Whether you're a resident, business owner, or visitor, here are answers to some of the questions we receive most often. If you don't find what you're looking for, please contact City Hall and we'll be happy to help.

City Hall

What are City Hall's office hours?

The office is run on a rotating part-time basis and will not be staffed on a full-time basis. Residents may contact us by phone or text at (432) 553-5023 or (432) 553-7990 if we are out of office or to set up a time to meet at the office.

How do I contact City Hall?

You can contact City Hall by phone or text at (432) 553-5023 or (432) 553-7990, email, or by completing the contact form on our website. We're happy to help direct your question to the appropriate person.

When are City Council meetings held?

Regular City Council meetings are scheduled by the City and are open to the public. Upcoming meeting dates, agendas, and approved minutes are available on the Agendas & Minutes page.

Water & Utilities

How do I pay my water bill?

Residents can conveniently pay their water bill through the City's secure online payment portal or by using the payment options available at City Hall.

Visit our Water Services page to learn more.

How do I start new water service?

If you're moving to Forsan or need to establish new water service, Apply online or contact City Hall for assistance. Staff will guide you through the application process and explain any required documentation or fees.

Does the City provide waste disposal services?

Information regarding waste disposal services, operating hours, accepted materials, and facility guidelines can be found on the Water & Waste Disposal page.

When will my meter be read?

Every meter installed will be read on or about the 28th of each month. The billing clerk will compute and enter the amount of water used each month for each meter.

When are utility bills due?

All accounts are due and payable on or before the 20th of each month.

What are the current utility water rates and fees?

Residential base rate: $25.00 up to 2,000 gallons

Water usage rates:
(a) 2,001 – 5,000 gallons $2.50 per thousand gallons

(b) 5,001 – 8,000 gallons $3.00 per thousand gallons

(c) 8,001 – 10,000 gallons $8.25 per thousand gallons

(d) 10,001 gallons or more $12.25 per thousand gallons

New service deposit (Refundable):

(a) $100.00 – Residential Customer: must own real property and improvements.

(b) $125.00 – Rental Property: real property or improvements are rented.

(c) $150.00 – Nonresidential Customers: commercial businesses both owned or rented by applicant. This includes RV hookups at the rate of one deposit per active meter.

Reconnection fees:

The following fees will be paid in full, on or before reconnection of Services. Occurrences are evaluated on a calendar year per last disconnection.

(a) First occurrence - $25.00

(b) Second occurrence - $50.00

(c) Third occurrence - $75.00

(d) Fourth occurrence or more - $100.00

(e) After-hours service will be an additional $40.00

Late payment fees:

(a) All accounts are due and payable on or before the 20th of each month.

(b) Accounts are past due on the 21st of each month.

(c) Past due notices will be mailed by the 21st of each month with a late fee of $10.00 being assessed.

(d) Accounts will need to be paid in full by the 28th of each month.

(e) Accounts will be considered past due on the 28th of each month and will result in disconnection of services.

(f) Due dates that fall on a weekend or holiday will progress to the following scheduled business day.

Can't find the answer you're looking for? Give us a call or send us a message.

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